Our Service Model
Scale your IoT deployment, backed by a team of experts.
Whether you’re a startup, small business, or global enterprise, our team is here to support you. Get responses fast with free email and phone support, included with every Olivia SIM Card. Businesses operating at scale can also choose to get a Service Level Agreement, dedicated support management, 24/7 support, and other managed services.
Get the right answers, right away—included for all Olivia customers.
A customized support plan designed for fast-growing or complex businesses.
Service Level Agreement
Everyday we see IoT applications being mission critical at customers' businesses. For these customers, we set out and agree formal Service Level Agreements (SLAs). When the scope of the project is clear, we tailor the agreement to fit your needs. Your dedicated support manager will help create a plan on who we need to contact in case an issue occurs.
24x7 Emergency Support
Get help within minutes to business-critical issues from our support team. The Service Management Center is already monitoring your connections 24 hours, 365 days a year.
Personalised support that knows your business
Work with a dedicated support manager at Olivia, who will have ongoing context about the nuances of your business. Our support managers’ goal is to future proof your connections and help you succeed in IoT.
Choose a support plan
Find the right level of support to meet the needs of your business.
We offer professional services for enterprises operating at scale.
Unlock new possibilities for your business. We help your cross-functional teams understand your business challenges and provide strategic advice.
Get hands-on support as we amplify your business. We extend the capabilities of internal teams, delivering strategy optimization, performance monitoring and diagnostic services.