Our Service Model

Scale your IoT deployment, backed by a team of experts.

Whether you’re a startup, small business, or global enterprise, our team is here to support you. Get responses fast with free email and phone support, included with every Olivia SIM Card. Businesses operating at scale can also choose to get a Service Level Agreement, dedicated support management, 24/7 support, and other managed services.

 
 

Standard Support

Get the right answers, right away—included for all Olivia customers.

 
 

Email support

Get a personal response the same day from our support team members.

> Email support

 

Phone support

Talk to a human directly. Our phone number is not just available for sales inquiries.

> Call us at +31 20 334 58 32

 

Documentation

Explore product details, How to tutorials and API Docs in our knowledge base.

> Read Docs

 

 

 

Premium Support

A customized support plan designed for fast-growing or complex businesses.

 
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Service Level Agreement

Everyday we see IoT applications being mission critical at customers' businesses. For these customers, we set out and agree formal Service Level Agreements (SLAs). When the scope of the project is clear, we tailor the agreement to fit your needs. Your dedicated support manager will help create a plan on who we need to contact in case an issue occurs.

 
 
 
 

24x7 Emergency Support

Get help within minutes to business-critical issues from our support team. The Service Management Center is already monitoring your connections 24 hours, 365 days a year.

 
 
 

Personalised support that knows your business

Work with a dedicated support manager at Olivia, who will have ongoing context about the nuances of your business. Our support managers’ goal is to future proof your connections and help you succeed in IoT.

 
 
 
 

Choose a support plan

Find the right level of support to meet the needs of your business.

 
 
 
 
 

Additional Services

We offer professional services for enterprises operating at scale.

IoT Consulting

Unlock new possibilities for your business. We help your cross-functional teams understand your business challenges and provide strategic advice.

Managed Services

Get hands-on support as we amplify your business. We extend the capabilities of internal teams, delivering strategy optimization, performance monitoring and diagnostic services.