Our Service Model
Scale your IoT deployment, backed by a team of experts.
Whether you’re a global enterprise, small business, or startup; our team is here to support you. Get responses fast with free email and phone support, included with every Olivia SIM Card. Businesses operating at scale can also choose to obtain a Service Level Agreement, dedicated support management, 24/7 support and other managed services.
Our standard support includes
Get the right answers, right away — included for all Olivia customers.
Email support
Get a personal response the same day from our support team members.
Phone support
Talk to a human directly. Our phone number is not just available for sales inquiries.
Documentation
Explore product details, How-to tutorials and API docs in our knowledge base.
Premium Support
A customized support plan designed for fast-growing or complex businesses.
Service Level Agreement
Every day we see IoT applications being mission-critical for customers’ businesses. For these customers, we set out and agree on formal Service Level Agreements (SLAs). When the scope of the project is clear, we tailor the agreement to fit your needs. Your dedicated service manager will help create a plan on who we need to contact in case an issue occurs.
Around-the-clock support
When reliable connectivity is a mission-critical piece of your company’s strategy. You need help within minutes to address business-critical issues. With 24/7/365 support you can count on the fastest answers, when you need them most.
Personalized support that knows your business
Work with a dedicated support manager at Olivia, who will have an ongoing context about the nuances of your business. Partner to make improvements to security and coverage or help transition to new technologies. With personalized recommendations from your support manager, you’re guaranteed to have a trusted expert on your team.
Choose a support plan
Find the right level of support to meet the needs of your business.
Additional services
We offer professional services for enterprises operating at scale.
Hardware Sourcing
Picking the right IoT devices can be a strategic decision with high impact. Our team can help you source and validate your options.
Onboarding and deployment
Accelerate your integration with guidance from a team of technical experts.